Working Conditions & Emotional Labour

“[I]n the university setting of course, you want to be supporting the students, and the students’ learning, but at the same time you have responsibilities to the client and to make sure that their file is not being neglected or ignored because of the personal issues of the student… I definitely find there’s—I don’t know if you’d describe it as a lack of resiliency… But they’re just getting it right now and really focusing on their mental health and wellbeing, whereas I grew up in a generation of lawyers that sort of maybe ignored that. But I’ve had students say to me they got some bad news in the morning, and not terrible, but just to do with the job or whatever and they say, “I don’t think I can come in. Like, I need a mental health day.” I’m like, “Really?” Because you didn’t get a job you can’t come to school? You know?… I need personal time too… But I’m here. I don’t know, I don’t know where it comes from, but there seems to be consensus amongst my colleagues as well that—what is happening here?” (1)